FAQs

FurHug creates digital guides, checklists, and tools to help pet parents solve real problems like shedding, grooming, training, and behavior — in a simple, step-by-step way.

No. All of our products are digital downloads (PDFs).
✅ No shipping
✅ Instant access
✅ Works worldwide
✅ You can print them or use on any device

Right after checkout:

• You’ll see a download button
• We also send the download link to your email
• You can access it anytime

If you don’t receive the email, check spam or contact us.

Yes! Our PDFs work on:
✅ Phone
✅ Tablet / iPad
✅ Laptop / Desktop
✅ Printable format

Use it however you prefer.

Absolutely!
All our guides and checklists are print-friendly with clean layouts and plenty of space.

Yes! Once you purchase, the guide is yours forever.
You can re-download it anytime. If you lose it, just email us — we’ll resend it.

Because digital files can’t be returned, all sales are final.

However, if:

• You purchased by mistake
• The file didn’t download
• Or you’re genuinely unhappy

Just email us within 7 days — we’ll help you and offer a solution.

Yes. We create our guides using:
✅ Research
✅ Real pet parent experience
✅ Input from groomers / trainers (when relevant)
✅ Tested methods that actually work at home

No fluff. Just practical, simple advice.

No. Your purchase is for personal use only.
Please don’t share the file or upload it anywhere — it hurts small creators like us ❤️

If you want to buy for a group or clients, contact us for bulk/licensing.

Yes! We love helping pet parents.
Email us at fixovia@gmail.com and we’ll guide you or even create a future product for your problem!

We’re working on bundles and memberships!
If there’s something specific you want, tell us — we might build it next.

📩 fixovia@gmail.com
We reply within 24 hours (Mon–Sat).